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How to Win Friends and Influence People

This is Dale Carnegie's summary of his book, from 1936
Table of Contents

1. Fundamental Techniques in Handling People
2. Six Ways to Make People Like You
3. How to Win People to Your Way of Thinking
4. Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

Part One
Fundamental Techniques in Handling People

1. Don't criticize, condemn or complain.
2. Give honest and sincere appreciation.
3. Arouse in the other person an eager want.

Part Two
Six ways to make people like you

1. Become genuinely interested in other people.
2. Smile.
3. Remember that a person's name is to that person the sweetest and most important sound in any language.
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person's interests.
6. Make the other person feel important - and do it sincerely.

Part Three
Win people to your way of thinking

1. The only way to get the best of an argument is to avoid it.
2. Show respect for the other person's opinions. Never say, "You're wrong."
3. If you are wrong, admit it quickly and emphatically.
4. Begin in a friendly way.
5. Get the other person saying "yes, yes" immediately.
6. Let the other person do a great deal of the talking.
7. Let the other person feel that the idea is his or hers.
8. Try honestly to see things from the other person's point of view.
9. Be sympathetic with the other person's ideas and desires.
10. Appeal to the nobler motives.
11. Dramatize your ideas.
12. Throw down a challenge.

Part Four
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this:

1. Begin with praise and honest appreciation.
2. Call attention to people's mistakes indirectly.
3. Talk about your own mistakes before criticizing the other person.
4. Ask questions instead of giving direct orders.
5. Let the other person save face.
6. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise."
7. Give the other person a fine reputation to live up to.
8. Use encouragement. Make the fault seem easy to correct.
9. Make the other person happy about doing the thing you suggest.

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Comment by Clyde Anderson on March 12, 2009 at 9:09pm
Thank you for your responses. I am hoping to get more people that will strp from behind their walls.
I am not looking for people that have read the book (that is a big plus) but people that can stand in front of a crowd and explain in detail how to "Dramatize your ideas".

Ar Lena I played ball. I would not want your job. Dealing with men children that could rip your head off. Yet so many of them are so tenderhearted it's unreal.

.
Comment by SID on March 12, 2009 at 4:46pm
Greetings Cylde
This is a very Important Blog, for so many years we have been mislead, these are the tools for success
in business
we as a people have done this for hundreds of years,it was lost when slavery entered the picture
this subject has been a world practice and now we're on the road again

Thank you
Comment by Greg Palmer on March 12, 2009 at 3:40pm
Clyde great post, you'll find the talented 10th typically hangs out in here! At your leisure check out some of my posts! GP
Comment by ArLena Richardson The ePublicist on March 12, 2009 at 2:16am



Greetings Clyde,
I am intimately familiar with this classic publication.
I hear you and applaude you sharing the knowledge with precision and crispness.
Working with professional athletes requires diplomacy,compassion, and empathy.,
Part Four is my roadmap for arriving to success with my clients transitional process.
I appreciate learning your background and training in operations.
Count me in as one of those individuals who understands, applies, and practices every chapter of Carnegie's book.
I would like to add one item to any chapter of his book. "Thank Your Way 2 a Million Dollars."
Gratitude. Respect. Bravo.
Ar Lena The ePublicist™
Comment by Clyde Anderson on March 11, 2009 at 2:47pm
I posted this because I was wondering if anyone in here could effectively speak on any of these chapters?
I have noticed that we are intelligent folks up in here. The things we talk about
with comfort, most people don't even realize it is happening.
I have been trained in operations. Our life line was our communication and education of the people we worked with.
I would like to know if I am networking with someone that has a total understanding of at least one of these chapters. Some one with the confidence
to step forward.
Now who are the experts?

AndyClyde

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