In a series of articles I have written, I focused on the intolerance perpetrated by U.S. blacks toward other U.S. blacks. But the subject of this article has gone around in my mind like bits of fabric loosely sewn together with threads of memory and heartache. So rather than continue my own tirade regarding black intolerance, I decided to flip the script and discuss another valid point. Instead of focusing on the pieces, why not reflect on the whole?

Research for this project…

Good Customer Service Made Simple!

You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become…